FFAIR Welcomes Lisa McBride as New Head of Customer Success

Thrilled to welcome Lisa McBride to the FFAIR family as our new Head of Customer Success!

With over a decade of experience in Customer Service Management, Lisa brings a wealth of knowledge, with the last 3 years dedicated to SaaS Customer Success. She is an expert in crafting robust customer success journeys and is deeply committed to enhancing customer experiences.

Lisa's dedication to understanding client needs will play a pivotal role in shaping how we deliver the very best experience for our event professional customers.

Lisa shares, "I am thrilled to join the FFAIR team. My goal is to champion our customers' success, ensuring exceptional outcomes and customer satisfaction every step of the way! Together, as a team, I believe we can revolutionise the exhibition experience and leave a lasting impact on the events industry."

Adam Jones, FFAIR’s CEO, adds, “As FFAIR continues to expand, we recognise the importance of maintaining, and indeed enhancing, the level of customer support that event organisers have come to expect. Lisa comes to us with a wealth of experience in customer success, bringing with her a deep passion for creating exceptional customer experiences.”

Want to get in contact with Lisa? Simply drop her a line - lisa@ffair.io.